Booking Terms & Conditions

1. Introduction

These Booking Terms and Conditions govern the reservation and use of accommodation at 12 Ocean Street, Keyham, Plymouth ("the Property"), operated by Anchor Ridge Spaces Ltd ("Anchor Ridge", "we", "us", "our").

By making a booking, you ("the Guest", "you") agree to be bound by these terms. If the booking is made by an employer or organisation on behalf of a guest, both the organisation and the individual guest are bound by these terms.

2. Approved Contractor Access

Ocean Street is workforce accommodation reserved for approved contractors. Access to availability and the booking facility requires a valid employer or project booking code. We reserve the right to refuse or cancel any booking made without a valid code or by a member of the general public.

Booking codes are issued to approved employers and may be disabled, amended or replaced at any time. The guest must provide an individual contractor or assignment reference in addition to the employer booking code.

Each reservation records the employer code and individual contractor reference for identification and billing purposes.

3. Bookings and Payment

All bookings are subject to availability and confirmation. The applicable nightly rate is determined by the length of stay and the agreed pricing structure at the time of booking.

Payment may be made by the guest's payment card or invoiced to the employer, depending on the arrangements agreed with the employer. Where the employer is responsible for payment, Anchor Ridge will invoice the employer directly.

All prices include VAT where applicable. The accommodation charge, any applicable taxes, and the £500 security pre-authorisation are explained separately during the booking process.

4. £500 Security Pre-Authorisation

A temporary £500 pre-authorisation will be placed on the guest's payment card before arrival. This is not a payment and will not normally be taken from the guest's account.

The pre-authorisation will be released following checkout, provided there is no damage, missing property (including towels and bed linen), or exceptional cleaning required. If a charge is necessary, only the reasonable cost of the damage, loss or additional cleaning will be taken, and we will provide details of the amount claimed.

Full terms governing the pre-authorisation are set out in our Damage and Pre-Authorisation Policy.

5. Check-In and Check-Out

Check-in is available from 3:00 PM on the arrival date. Digital access details (PIN and QR code) are provided after the booking is confirmed and activate for the booked period, expiring automatically after checkout.

Check-out is by 10:00 AM on the departure date. Late check-out may be available on request, subject to availability.

6. Guest Responsibilities

Guests are expected to use the accommodation and communal areas responsibly and in accordance with these terms. The guest is responsible for any damage caused to the property, fixtures, fittings, furniture or supplied items during their stay.

Smoking is not permitted anywhere inside the property. Guests must not cause nuisance or disturbance to other residents or neighbours.

7. Cancellation and Refunds

Cancellation and refund terms are set out in our Cancellation and Refund Policy.

8. Limitation of Liability

Anchor Ridge Spaces Ltd is not liable for loss, damage or inconvenience arising from events beyond our reasonable control, including but not limited to utility failures, telecommunications disruption, or force majeure events. Nothing in these terms excludes liability for death or personal injury caused by our negligence.

9. Data Protection

Guest information is processed in accordance with our Privacy Policy and applicable data protection legislation.

10. Company Information

Anchor Ridge Spaces Ltd
Registered office: 6 Houndiscombe Road, Plymouth, Devon, PL4 6HH
Company registration number: [To be confirmed]
VAT registration number: [To be confirmed]