Cancellation & Refund Policy

1. Cancellation by the Guest

Guests may cancel a confirmed booking by contacting Anchor Ridge Spaces in writing or by telephone. The following cancellation terms apply:

• More than 7 days before arrival: Full refund of any accommodation payment made. The £500 security pre-authorisation, if already placed, will be released.
• 3–7 days before arrival: 50% refund of the accommodation charge. Any security pre-authorisation will be released.
• Less than 3 days before arrival: No refund of the accommodation charge. Any security pre-authorisation will be released.
• No-show or early departure: No refund for unused nights.

Where the employer is responsible for payment, cancellation terms may be varied by separate agreement. The employer's agreed terms will apply.

2. Cancellation by Anchor Ridge Spaces

We reserve the right to cancel a booking in the following circumstances:

• The booking code is found to be invalid, misused or expired.
• The property becomes unavailable due to circumstances beyond our control.
• The guest breaches these booking terms or behaves in a manner likely to cause damage or disturbance.

If we cancel a booking for reasons other than guest breach, a full refund will be provided and we will assist in finding alternative accommodation where possible.

3. Refund Processing

Approved refunds will be processed to the original payment method within 14 working days. The timing of the refund appearing in your account depends on the card issuer or bank.

Where the employer has been invoiced, any applicable credit will be applied to the employer's account or the relevant invoice.

4. Changes to Bookings

Requests to change arrival or departure dates are subject to availability and may affect the applicable nightly rate. Contact us as early as possible to discuss date changes.